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FAQs

FAQs

When I request a return, will the shipping cost be refunded?

We will do our best to support your request. But sorry that the shipping fee is non-refundable. 

If it is our responsibility to generate a return, the shipping fee might be refunded depending on the severity of the problem. 

Please contact Customer Service within 30 calendar days.

  

Payment Options:

  • PayPal
  • Credit Card

 

USA & Canada Delivery:

Delivery to North America (4-8 Business Days*)

Orders placed before 3pm GMT Monday to Friday will be shipped on the same day. Orders placed after 3pm GMT will be dispatched the following business day.

Please note orders placed after 3pm Friday and on weekends will be shipped the following Monday (excluding bank holidays). 

Delivery to New York and New Jersey will take 3 business days for delivery. Deliveries to the rest of North America will take 3-5 business days for delivery. 

Delivery outside the EU may be subject to import duty and local taxes which are the responsibility of the customer.

UK Delivery:

UK Delivery (5 – 8 Business Day*)

Orders placed before 3pm Monday to Friday will be shipped on the same day. Orders placed after 3pm will be dispatched the following business day.

Please note orders placed after 3pm Friday and on weekends will be shipped the following Monday (excluding bank holidays). 

Europe Delivery:

Delivery to Europe (5-10 Business Days*)

Orders placed before 3pm GMT Monday to Friday will be shipped on the same day. Orders placed after 3pm GMT will be dispatched the following business day.

Please note orders placed after 3pm Friday and on weekends will be shipped the following Monday (excluding bank holidays).

Delivery outside the EU may be subject to local taxes which will be your responsibility.

Rest of World Delivery:

Delivery to Rest of World (8 – 15 Business Days*) 

Orders placed before 3pm GMT Monday to Friday will be shipped on the same day. Orders placed after 3pm GMT will be dispatched the following business day.

Please note orders placed after 3pm Friday and on weekends will be shipped the following Monday (excluding bank holidays). 

Delivery outside the EU may be subject to import duty and local taxes which are the responsibility of the customer.

Russia Delivery:

Delivery to Russia (5 – 8 Business Days*)

Orders placed before 3pm GMT Monday to Friday will be shipped on the same day. Orders placed after 3pm GMT will be dispatched the following business day.

Please note orders placed after 3pm Friday and on weekends will be shipped the following Monday (excluding bank holidays). 

Delivery outside the EU may be subject to import duty and local taxes which are the responsibility of the customer.

*Business Days: Monday to Friday and excludes bank holidays. Where the address is on an island, or remote part of the mainland, it may take an additional one working day for delivery. Standard delivery available on request.

Further Information:

All orders are carefully packaged.

Orders may be delivered to addresses other than the billing address. As a security precaution, a copy of the invoice may be sent to the card holder’s registered home address before goods are dispatched. However for first time customers, we may request that goods are shipped to the credit card billing address only.

Unfortunately we are unable to deliver to PO Box address with the exception of the Middle East Region. If you enter a PO Box address in Bahrain, Kuwait, Libya, Qatar, Oman, Saudi Arabia and United Arab Emirates, you will be required to provide a valid telephone number. When your delivery arrives in the relevant country, our courier, will contact you to obtain a physical address for delivery.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.

Any orders which are undeliverable will be returned to us by the courier. Any costs involved in the return of any undeliverable orders may be charged to the customer and will be deducted from any refund due.

All orders will require a signature upon delivery.

If you require any information regarding your order you may contact customer services.

Shipping Cost:

How much is the shipping cost?

We provide economical parcels, standard transportation and expedited transportation. Different countries and different weight segments have different logistics fees and transportation time. The address page in the shopping process has detailed price and shipping time instructions. We have regular or long-term free shipping activities. During the event, orders that meet the conditions of the event can enjoy the services.

For the non-free shipping items or an urgent order:

In these two conditions, you should pay for the extra shipping fees. However, the costs may differ according to the following factors:

Weight and dimensions of package.

The location the package is shipped to (also called the destination country or region) . 

 

Shipping Discounts:

Warm Tip: 

We offer buyers special shipping discount sometimes, please pay attention to our website activities. And you can get extra rewards on shipping when you buy multiple items or spend a certain amount.